I HAVE AN ISSUE WITH YOUR WEBSITE, WHAT DO I DO?
We are very sorry that you are experiencing problems with our website.
Often it is based on the choice of internet browser. We recommend trying a different browser for example Google Chrome, Firefox or Safari. If you are still experiencing issues, then please contact our customer service department and we will help you.
CAN YOU MATCH THE PRICE ON A PRODUCT?
Yes. During sales periods it can be very difficult to avoid reduced prices on some products on other webshops. As a rule we match prices on items from previous seasons and all GreenGate products on sale. Please contact us in order to get the price reduction.
CAN I PLACE AN ORDER WITHOUT CREATING AN ACCOUNT?
Yes, you can always place an order as a guest. If you choose to create an account, you will be able to save your delivery and invoice address as well as see your order history and track current orders.
WHERE DO I FIND INFORMATION ON PRODUCT CARE?
In most cases we have written if the product is safe for dishwasher, oven, dryer, iron etc. in the product description. Furthermore, you can always find more information on product care under the “Care instructions” section of each product.
HOW DO I USE MY DISCOUNT CODE?
After you have clicked ”Go to checkout” you have the opportunity to insert your discount code. Click on the ”Add discount code” button and enter your discount code. When you click on ”Apply”, your discount will be deducted from your order.
Please contact our customer service department if your discount code is not working.